If something isn't working or you have a question about your Kala experience, we're here.
We respond to all messages within 24 hours, usually sooner. Include your account email so we can look into your issue quickly.
On iPhone or iPad, open Settings, tap your name, tap Subscriptions, then select Kala to change or cancel your plan. On Android, open Google Play, tap your profile icon, then Payments & subscriptions, then Subscriptions, and select Kala. Changes take effect at the end of your current billing period.
Open Kala, go to Settings, and tap "Delete my account" at the bottom of the Account section. This permanently removes your profile, personal model, all guidance history, and any report content stored within the app. Your App Store or Google Play purchase and subscription history is retained separately by Apple or Google. Account deletion cannot be undone.
Kala creates a personal timing model based on your birth details. Your birth date and birthplace are the inputs that make your guidance specific to you rather than generic. This information is used only to generate your personal model and is never shared for advertising or marketing purposes.
Kala works with or without a precise birth time. If you're unsure, select "I'm not sure" during setup. You'll receive guidance through an alternative path that doesn't depend on birth time precision. You can always update your birth time later if you find it.
Kala uses an external AI processing provider (Anthropic) to turn your personal model and questions into plain-language guidance. Your personal profile context and the questions you ask are sent to this provider solely to generate your responses. Your conversations are not made public or visible to other users. This information is not used by Kala for advertising or marketing, and Kala does not sell your conversations. Full details are in our Privacy Policy.
Try closing and reopening the app. If access still hasn't appeared, email us at hello@getkala.ai with your account email and the code you redeemed, and we'll sort it out.
Subscription refunds are handled by Apple or Google, depending on where you subscribed. You can request a refund through the App Store or Google Play. For questions about Blueprint Report purchases, email us directly.